Remote & hand-control help
No brand name?
No problem.
The name on your mattress isn’t always the name of your adjustable base. Your remote can help us work out what you have.
Talk to our teamLet’s start with what you can see
Which kind of remote
do you have?
You don’t need to take anything apart.
These are illustrations, not exact model matches.
A picture can help
Show us
your remote.
A clear photo of the front and back can help our team identify it. Include any visible model number.
Choose a photo here, then include it with your repair request.
Original generic diagrams are shown above. A visual resemblance does not confirm replacement compatibility.
Choose a remote photo
Your photo stays on your device until you send a repair request.
JPG, PNG, or WebP · up to 5 MB
Remote questions
We’ll help
you figure it out.
Can I buy a remote directly from you?
The current business website states that controllers are ordered from the manufacturer and are not kept in stock. Contact us first so we can help identify the correct model and confirm availability.
What if my remote is discontinued?
Depending on the system, repair or an upgrade may be an option. Call us with the model number if you have it. Please don’t buy a replacement based only on how it looks.
I don’t know whether it is the remote or the bed.
That’s okay. Tell us what happens when you press the buttons, whether any lights come on, and whether part of the bed still moves. We can help decide what to check next.
A real person. A little peace of mind.
Let’s get your bed
working again.
Tell us what’s happening. We’ll help with the next step.